Refund policy

Last updated: 05/21/2024

At SmartSolutionsAutomation, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 7 days from the date you received your item to return it.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in its original packaging.

Return Process

  1. Initiate the Process: To initiate a return, contact us via email at info@smartsolutionsautomation.com or by phone at +351 919 834 012 providing the order number and reason for the return.
  2. Return Authorization: Upon receiving your request, our team will assess the request and send a return authorization along with detailed instructions on how to return your item.
  3. Shipping the Item: Send the authorized return item to the address provided with the authorization. We recommend using a trackable shipping service to ensure the safe arrival of the item.
  4. Inspection: Once we receive the returned item, we will inspect the product and notify you of the status of your refund.

Refunds

Once the return is approved, we will initiate a refund to your original method of payment.

  • Credit/Debit Cards: The time it takes for the refund to be credited may vary depending on your card company's policy.
  • Other Payment Methods: For other payment methods, refund time may vary but generally takes 5 to 10 business days.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Downloadable software products.
  • Custom or made-to-order products.
  • Personal health and hygiene items (such as headphones).

Exchanges

If you received a defective or damaged item, we are here to help. Please contact us immediately so we can arrange an exchange.

Shipping Costs

Shipping costs to return your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact

If you have any questions about returning your item, please contact us at:

SmartSolutionsAutomation

Email: info@smartsolutionsautomation.com

Phone: +351 919834012