Shipping policy

Last updated: 21/05/2024

At SmartSolutionsAutomation, we strive to provide efficient and reliable delivery service for all our customers. This Shipping Policy describes shipping options, costs, delivery times, and other relevant information.

Shipping Options

We offer various shipping options to meet your needs:

  • Standard Shipping: Delivery in 5-10 business days.
  • International Shipping: Delivery varies depending on the destination, usually between 10-20 business days.

Shipping Costs

Shipping is free for purchases over 10.00€.

Order Processing

  • Processing Time: All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends and holidays.
  • Shipping Notification: You will receive an email notification with tracking information once your order has been shipped.

Delivery Times

Estimated delivery times start from the date of shipment and may vary depending on the recipient's location and the chosen shipping method.

  • Standard Shipping: 5-10 business days.
  • International Shipping: 10-20 business days, depending on the destination.

Order Tracking

We offer tracking service for all orders. After your order is shipped, you will receive an email with a tracking number and a link to track the delivery.

International Deliveries

  • Import Duties and Customs Fees: International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer. We recommend checking with the local customs authority for information on additional costs.
  • Delivery Times: International deliveries may take longer due to customs procedures. We appreciate your understanding and patience.

Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or damaged items, please contact us immediately at info@smartsolutionsautomation.com or +351 919 834 012. We will do our best to resolve the issue promptly.

Changes to Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our practices or other operational factors. We recommend that you review this policy regularly to stay informed about any updates.

Contact

If you have any questions or concerns about our Shipping Policy, please contact us at:

SmartSolutionsAutomation
Email: info@smartsolutionsautomation.com
Phone: +351 919 834 012