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Last updated: 21/05/2024 At SmartSolutionsAutomation, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Returns You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging. Return Process - Initiate the process: To initiate a return, please contact us via email at info@smartsolutionsautomation.com or by phone at +351 919 834 012 providing the order number and reason for the return. - Return Authorization: Upon receiving your request, our team will assess the request and send a return authorization along with detailed instructions on how to return your item. - Shipping the Item: Send the authorized return item to the address provided with the authorization. We recommend using a trackable shipping service to ensure the safe arrival of the item. - Inspection: Once we receive the returned item, we will inspect the product and notify you about the status of your refund. Refunds Once the return is approved, we will initiate a refund to your original method of payment. Credit/Debit Cards: The time it takes for the refund to be credited may vary according to your card company's policy. Other Payment Methods: For other payment methods, the refund time may vary, but usually takes 5 to 10 business days. Non-Returnable Items Certain types of items cannot be returned, such as: - Downloaded software products. - Customized or made-to-order products. - Personal health and hygiene items (such as headphones). Exchanges If you received a defective or damaged item, we are here to help. Please contact us immediately so we can arrange for an exchange. Shipping Costs The shipping costs to return your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact If you have any questions about returning your item, please contact us at: SmartSolutionsAutomation Email: info@smartsolutionsautomation.com Phone: +351 919834012